Terms of service
1. Who we are
Nabo is provided by [ENTITY NAME], [ADDRESS], registered under [REGISTRATION NUMBER] ("Nabo", "we"). Contact: info@nabo-app.org.
2. What Nabo is
Nabo is a private community service for a single apartment building. It is provided to the building through its property manager, certified administrator or owners' association (the customer). Residents use Nabo free of charge once the customer has approved them.
3. Who can use Nabo
- You must be at least 16 years old, in every country. You confirm this when you first sign in.
- You must live in, own a home in, or manage the building you join, and use your real first name.
- If someone reports that an account belongs to a person under 16, the account's photo and content are hidden while Nabo staff check. If it does belong to a person under 16, the account is removed from every building.
4. Your account
You sign in with your email address, using a link or a code we send you; you can also set a password. Keep your email account secure. You are responsible for what is posted from your account. You can see your signed-in devices and sign them out in the app.
5. Your content
You keep ownership of what you post. You give Nabo the licence needed to store it, show it to the other members of your building, send it in notifications and, when someone asks, translate it. Content is never shown outside the building it was posted in, and we never use it for advertising.
You must follow the community guidelines. Content that breaks them can be hidden or removed and accounts can be suspended. Every decision comes with a statement of reasons, and you can appeal it in the app.
6. Lending and borrowing
The lend & borrow board connects neighbours. Nabo is not a party to any loan or gift. No payments or deposits are handled in the app. Lenders decide who may borrow, and they remain responsible for their items.
7. Announcements and official notices
Managers can send announcements by push and email, and Nabo keeps a delivery log. In some countries, notices for owners' meetings or other formal notices are only legally valid when sent through specific channels, such as registered mail, PEC or a qualified electronic delivery service. Nabo shows who still needs such delivery, but Nabo does not replace legally required notification channels, and the customer remains responsible for valid notice.
8. For customers: billing
Residents never pay. The customer pays a monthly or annual fee per building after a 60-day free pilot. Billing happens on the web: Lemon Squeezy, Nabo’s reseller and merchant of record, sells the subscription and issues the invoices, by card, Apple Pay, Google Pay or PayPal; bank transfer is available on request. There are no in-app purchases. A subscription started during the pilot is charged from that day. If a payment fails, the building has 14 days to settle it. After that, the building becomes read-only, and it is archived 90 days later. The customer can cancel at the end of any billing period. The customer accepts the data processing agreement when creating a building.
9. Ending your use
You can delete your account in the app at any time. When you move out, the customer deactivates your membership and your access to that building ends immediately. Your posts there remain visible, and after 12 months your name is removed from them (see the privacy policy). We may suspend or end accounts that seriously or repeatedly break these terms.
10. Availability and liability
We provide Nabo with reasonable care, but we cannot promise uninterrupted availability. To the extent permitted by law, our liability to a customer is limited to the fees that customer paid for the building in the preceding twelve months. Nothing in these terms limits liability that cannot be limited by law, or your mandatory rights as a consumer in your country of residence.
11. Changes
When we change these terms in a way that matters, we publish a new version and ask you to accept it in the app before you continue. The version and the time you accepted it are recorded.
12. Law and disputes
These terms are governed by the law of [COUNTRY], without prejudice to the mandatory consumer protection of the country where you live. Courts of [CITY] have jurisdiction for customers. Consumers may also bring proceedings in their own country.